Robert L. Jefferson
2328 Murray Avenue
Pittsburgh, PA 15217 

Phone: 412-478-0269 (mobile, preferred), 412-421-5472 (home)
Email: jeffer@techstep.org, techstep@gmail.com

Objective: To work as a system administrator.

Education:
* 1997-1999, 2004-Present: Carnegie Mellon University, Pittsburgh PA
  Coursework in Computer Science, Mathematics, and Economics

Skills:
* Operating Systems: Unix (especially Linux and NeXTSTEP), MacOS 9.x and 
  X, Windows 9x, 2000 (Professional and Advanced Server), and XP
* System Administration: Hardware installation and maintenance; automated 
  account management; installing, maintaining, and upgrading software 
  (both system and application); scripting to automate processes; 
  building and administration of clusters; developing local and remote 
  backup systems
* Network Administration: Configuring clients and servers across multiple 
  platforms; Apache web server administration; DNS administration; mail 
  server administration (Sendmail, Postfix); system and network security; 
  troubleshooting network problems
* Databases: MySQL, Oracle 8i, Access
* Languages: Perl, C, SQL, VB for Applications, Python

Work Experience:
* September 2004-Present: Macintosh Support, Hillman Cancer Center

* April 2002-September 2004: Computer Associate, Center for the Neural Basis of 
  Cognition
  Work with the system administrator in a support-level capacity. Install, 
  maintain, and repair both desktop and server systems running Windows, 
  Linux, and MacOS. Assist users in a technical support framework on a 
  variety of hardware, software, and server-side problems. Develop programs 
  to generate automated local and remote backups across systems, as well 
  as a CD backup solution.

* June 2001-April 2002: System Administrator, Internet Systems Lab, CMU
  Set up and maintain machines and software for the Internet Systems 
  Laboratory. Performed security and network administration on Unix and 
  Windows 2000 machines. Installed, set up, and administered a version of the 
  New York Times historical archive (http://nyt.ulib.org), including 
  computers, web servers, and the Oracle 8i database.

* December 2000-February 2001: System Administrator, TimeSys Corporation
  Installed, maintained, and upgraded computers and software for a firm of 
  over 70 employees. Set up and maintained user accounts, and answered 
  technical support questions. Assisted in the design of demos for 
  LinuxWorld Expo, including real-time videoconferencing applications.

* October 1999-July 2000: Assistant Business Analyst, Giant Eagle
  Assisted in answering ad hoc and long-term questions from business 
  leaders. Wrote tools in SAS, SQL, VBA, and Perl for automating tasks for 
  other analysts. Designed and implemented a Perl-based intelligent query 
  scheduler. Refined and implemented predictive and exploratory behavioral 
  and marketing evaluation models into programs and web sites for 
  business leaders.

* June 1999-August 1999: Consultant, Linnco Futures Group LLC
  Developed scripts and policies for automated incremental backups of a 
  mission-critical Solaris database server for risk management. Installed, 
  diagnosed, and maintained system and backup software. Wrote programs 
  using NetDDE to place real-time news and stock information on remote 
  clients.

* June 1998-August 1998: Intern, Linnco Futures Group LLC

  Installed, maintained, and repaired Windows 95 and Windows NT systems. 
  Assisted users in a desktop support capacity, including account creation, 
  troubleshooting system and networking problems. Installed and performed 
  system administration on a Solaris server running Informix for Zai*Net risk 
  management software.

* June 1996-August 1996: Intern, The Chicago Stock Exchange / OLES

  Involved in every aspect of trading floor activity. Worked with system 
  administrator to establish dynamic link to New York Stock Exchange order 
  entry system. Maintained and upgraded trading systems.  Accepted and 
  executed floor and phone orders, researched problem trades, audited 
  previous day trade errors and daily profit and loss figures, and 
  provided customer service.